Support

 

Email us 24 hours a day, 6 days a week (MON-SAT), all year around. We are here to serve you!

If you require any type of assistance (general and technical inquiries, problems with installation, billing inquiries, etc.),

please write to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please allow 24 hours response time.  

 

General Questions:

Q: How to register your software?

A: The registration info will be sent to you via Email within one business day - Enter the registration code in the registration window to register it. How to register: Please click "Purchase" on the software's interface, enter your registration code in the box, and then press the "BuyNow" button. Please note don't add any blank before or after the code. After that, you can get the full software.

Q: If I purchase your software, can I upgrade it for free in the future?

A: Yes, we provide free upgrade. Please keep an eye on our site to get upgrade info. If there is an new released version, please download the updated version and register it using you old version license code.

Q: Can I try your products before purchasing it?

A: Yes, you can. Our product can be free tried before purchasing it. Please download it from our website, and then install it. Please ignore the registration request, and directly click OK button, then you can try it. In the trial version, we only limit the trial days, but not the functionality.

Q: How long will I receive my registration code after finishing the order?

A: In general, users will receive the license codes which are sent automatically by our registration agent Emetrix within a few minutes or hours after their orders. However, sometimes for some reasons, for example, maybe user's Email service provider rejects Emails from Emetrix, so the codes can not be sent to users. If you have not received your registration information after your purchase, please send email to our Sales Team  This e-mail address is being protected from spambots. You need JavaScript enabled to view it to get assistance. They will find your order information and send your registration information to you soon.